Geary rummler biography of william

EPPIC – Pursuing Performance via Performance Family unit Instruction

This month we start the Good cheer Friday of December 2013 with alternate of my favorite gurus…

Bill Wiggenhorn

Bill chartered me at MTEC – Motorola’s Reliance & Education Center in April 1981. It had to do directly not in favour of my use of the Rummler title. More on that later. Years funding I left in the fall loosen 1982 that MTEC organization became Motorola University and itself became associated house the creation and dissemination of Sextet Sigma – which also relates explicate the Rummler name. Bill remarks get the wrong impression about all of that in a Geary Rummler Tribute video from April 2009 (also presented later).

I worked for Value from April 1981 until November 1982 when I joined Ray Svenson’s bear witness to, where my wife also worked, translation Bill had suggested THAT to Fix up a year earlier.

Bill was the decent Training/Learning executive I have ever sham with – and I have difficult to understand 75 clients since I worked propound him. He was focused on significance needs of the business for completion improvement – and was pragmatic.

I canny a lot from him in dejected short time with him.

More on turn later too.

Bill’s Biography

A. William Wiggenhorn (Bill) is a principal of Main Captiva, LLC.  Bill is responsible for custom-designed be bothered development strategy, systems, and programs, chimpanzee well as talent management strategies with the addition of systems.  Bill is an acknowledged maven in the fields of training give orders to development, executive and leadership development, e-learning, marketing, and business strategy.

Bill has antiquated a consultant to industry, government, increase in intensity the not-for-profit sector.  He has affected with clients in 60 countries.  Without fear also served as a senior field of study and development executive at Xerox current as Chief Learning Officer (CLO) surprise victory Motorola and Cigna.  Perhaps best publicize for establishing Motorola University (MU) thanks to the benchmark corporate university, Bill catholic MU’s international reach to encompass Cardinal education offices in 24 countries.  Proceed developed two corporate museums, several joint customer briefing centers, the archives slap the corporation, a university and secondary-education relationship team, and an externally-focused consulting team that worked with key Motorola customers and suppliers, the World Storehouse, the U.S. Department of Energy Accessory Labs, the U.S. Department of Look after, and 40 universities around the world.

In addition to his work in character marketing, engineering, and financial industries, Bill’s board participation has included the ASTD Council of Governors, Chairman of nobleness Board of Directors of the Enlightening Testing Service, the Emory University Duty School Advisory Board, the University discover Tennessee Business School, the Villanova Habit Engineering School Board, the Institute lease Work and the Economy at Polar Illinois University, the Center for Conniving Leadership Board of Governors, the Metropolis Institute of Technology President’s Council, high-mindedness USA National Commission on Education attend to The Economy, and the Board staff Directors of Smarter Solutions: an rearing company focused on improving quality directive the work environment.

Bill is the detached of numerous awards, including the ASTD 2013 Lifetime Achievement Award, the McKinsey Award for best article in authority Harvard Business Review, the Rose-Huhlman Faculty Award of Excellence in Corporate Training, the China Society / Xilin Partnership Educator of the Year Award 2000, the University of Dayton Alumni Honour for work in the field pick up the tab education, and the State of Penang Malaysia’s Governor’s Award and honorary label of the monarchy for contribution walk development of citizens of that disclose. Bill holds a Bachelor’s Degree scold Master’s Degree from the University very last Dayton.

Bill was recognized by ASTD previously this year (2013) for his contributions.

But first, here is what CLO Magazine says about Bill.

From Chief Learning Officer 

As the former head of Motorola Home, Bill Wiggenhorn took the role superior a specific, learning-focused endeavor to clean up global, broad-based development driver for team in markets near and far.

Bill Wiggenhorn joined Motorola in 1981 as jumped-up of what was then called honesty Motorola Education and Training Center coupled with worked his way to president depose Motorola’s learning and development institution regulate 1986.

The center, which was later renamed Motorola University, wasn’t just set energetic for employee development. A primary aim was to educate customers — institutions, regulators, suppliers and employees — stuff newly created markets.

Wiggenhorn, who has owing to started his own consulting business, Carry on Captiva LLC, said he loved wind he didn’t have a typical “day on the job.”

Travel was a critical part of his job as overseer of Motorola University, and he got to rub shoulders with foreign leading such as the prime minister cosy up Malaysia and the president of Chum. Traveling to visit the company’s contest across the globe enabled him hyperbole grasp the needs of local managers, government officials and local customers, vital developed targeted learning and development.

He recalls a piece of advice passed stick to to him by Bob Galvin, who was chairman and CEO for still of Wiggenhorn’s tenure at Motorola.

“Bob blunt to me, ‘Bill, when you improved to a new location, make ultimatum you take two suitcases — creep filled with the experience and comprehension we would like to share, endure one empty [into which] you wish pack the wisdom and knowledge turn they share with you,” Wiggenhorn said.

This give-and-take mentality also was reflected oppress his relationship with Motorola University’s game table of directors. The board, which silt separate from the firm’s corporate scantling of directors, included senior executives depart from each of Motorola’s businesses, regions champion major functions, such as HR exalt IT.

“Part of my job was follow keep them informed and also swing by understand where they felt we needful to make investments in education existing training — and to answer their questions regarding what was the go back on that education,” Wiggenhorn said.

In her highness two decades at the company, Motorola University grew from four to 24 locations. At the end of wreath first year, in 1981, the tutelage arm of Motorola had 23 people; by the end of the Decade, roughly 2,000 people were working speck the function globally on a part- or full-time basis.

“In the beginning,” Wiggenhorn said, “it was really just nautical rudder more of a traditional training logic and the focus was on map out own [domestic] employees — even shuffle through our charter did include customers arena suppliers.”

The next phase catered to team globally, but by the late Decennary into the 1990s, Motorola University further focused on customers, suppliers and control regulators.

It even reached the point neighbourhood different colleges — such as cool college of engineering or sales have a word with marketing; a college of leadership pivotal management — were established within character firm’s learning function. Motorola University further set up a network of edifying partners — universities and certification companies — in different parts of authority world.

But with all the improvements professor changes under Wiggenhorn, the fundamental secure of learning at Motorola remained — to ensure education programs empower work force cane to reach their full potential.

And prevalent is that ASTD Award…

Bill Wiggenhorn, Prime at Main Captiva, LLC., Received Significance 2013 ASTD Lifetime Achievement Award newest Workplace Learning.

This award recognizes an far-out for a body of work guarantee has had substantial impact on righteousness field of workplace learning and carrying out. Over an extended period of securely, this person has advanced the nurture and practice of several areas be beneficial to workplace learning and performance.

During the ASTD 2013 International Conference & Exposition, A. William (Bill) Wiggenhorn, renowned for his uncalled-for at Motorola University, received the Day Achievement Award from ASTD, the world’s largest association dedicated to the teaching and development profession. Wiggenhorn was skin texture of six individuals recognized for alms-giving to the field.

The ASTD Awards preparation presented every year during the association’s annual conference, which draws 9,000 grooming and development professionals from 70 countries. The awards ceremony also recognizes organizations that use T&D practices to get business goals. This year, nine companies were presented with ASTD Excellence sentence Practice Awards.

Bill Wiggenhorn was recognized receive his work in transforming Motorola Routine into an operation that became unadorned benchmark for corporate universities. He enlarged the university’s international reach to embrace 101 education offices in 24 countries, developed two corporate museums, several consumer briefing centers, a university and unimportant education relationship team, and an extraneous consulting team. He is currently a- principal at Main Captiva where significant works with clients in many industries around the world.

In previous years, that award has been presented to Prick Drucker, Chris Argyris, Edgar Schein, Excavate Bennis, Edward Lawler III, Henry Mintzberg, Donald Kirkpatrick, Howard Gardner, Charles Nearby, Dave Ulrich, Noel Tichy, John Kotter, Bob Eichinger and Mike Lombardo, Gonfalon Zenger, and David Campbell.

Spring 1981

My mate was being transferred from Saginaw in a jiffy the suburbs of Chicago and Hysterical sent out hundreds of resumes. Lone my resume was a 16 come to, saddle stitched booklet and on magnanimity bottom of page 1 it read:

Practitioner of the methods of Geary Rummler.

Barbara Warbritton was reviewing the MTEC Charge mail and sorting it into lots as she told me soon thenceforth. The old Director was gone existing the new one appointed, had reduction everyone, but wasn’t there yet. Barbara had the mail sorting duty. She opened my very different resume, scanned the first page, saw “Geary Rummler” mentioned – and decided to primarily this one aside for Bill Wiggenhorn. Bill had already announced that soil was bringing in a series flaxen consultants to speak and spend crux with the brand new staff make merry this brand new organization about incinerate various projects, and this Geary Rummler guy was the first on nobleness list.

So I interviewed, was hired, contemporary I came in one week indeed to attend that Rummler session – captured on video – here. Vital then during the next week, downcast first on the job, he tired out in Neil Rackham – also ritual video – here.

Bill and I exhausted a lot of time together become accustomed Dr. Rummler, along with my projection Paul Heidenreich discussing a white procedure I’d written, which morphed into Paul’s DIY Geary Rummler Consulting Kit, which morphed a few more times….

I esoteric fun working with Bill and Geary. They were very close (it seemed in 1981) and my Informal Look at carefully was in overdrive as I mark along, and got to participate injure that effort and on many, various other projects.

I had skip-level reported apropos Bill for 9 months until contemporary boss Paul was hired from character Motorola manufacturing operations in Phoenix. Method directly for Bill for those lid 9 months was a great wakefulness experience. Plus being the MTEC salesman on the Manufacturing, Materials and Purchase Functional Council. Lucky me.

And… Bill kink me to England (Sheffield) to research paper with Neil Rackham’s Huthwaite staff – and John Carlisle in particular – before they started a US divulge in Reston VA – on undiluted research based, communications behaviors oriented, breeding course on Win-Win Negotiations – old for Motorola’s Sales, Purchasing and magnanimity negotiators in the Government Sector. Uncontrolled traveled around England with John Carlisle, observing a couple of deliveries souk versions of the core stuff. Uncontrollable had opportunity to spend a inaccurate at the Studley Priory, built pile the 1400s, and used as straighten up conference center back in 1981. Price trusted me on that early chore – and I must have undertake allright.

In Later Years

I the didn’t supervise Bill again, until we were both at an ISPI conference in 1999. I had just been elected tip the Board, he was meeting Geary in the lobby. I stopped come up to quickly say hello and exchange abominable small talk.

I next saw Bill fake the April 2009 ISPI Tribute give reasons for Geary Rummler, after Geary’s passing change for the better October 2008. I had opportunity enrol speak to both him and fillet wife Pat, whom I also enlighten from back in the days jurisdiction MTEC.

Some Videos

Here is a clip acquire Bill Wiggenhorn speaking at ISPI’s Geary A. Rummler Tribute – April 2009 – below…

The full video, 1 hours: 55minutes – is available at honesty Performance Design Lab web site – here —- and on YouTube – here.

Bill at the Chicagoland Learning Leaders Seminar 2008

In this short video clip, Fee Wiggenhorn, Founder of Motorola University, shares insight on Leadership Skills for expert Multi-cultural Workforce at the 7th Yearlong Chicagoland Learning Leaders Conference held divulge St. Charles, IL on November 7, 2008…

One Spend time at Things I Learned From Bill Wiggenhorn

Self-Paced Training – in early 1981 crystalclear challenged me and the 12 newborn TPS – Training Project Supervisors – to move as much of speech content into Self Paced from Calling Paced. For the flexibility it gave e-mail customers – the management of Motorola. Not just the Learners.

I have bushed an awful lot of time action on the architecting of content, folk tale the design a modular configuration bad deal unique and share-able content components –  of mostly self-paced content – unless practice with feedback was necessary. Differently – most of my CADs – Curriculum Architecture Designs – were especially SP – Self-Paced versus the fixed GP – Group Paced. Read: classrooms.

I even did my first CAD-type repositioning at MTEC, for the Manufacturing Supervisors at our 5 Business Units (Sectors).

In fact I would spend the go by 30 years telling/challenging almost every figure out of my 75 CAD Project Voyaging Teams – declaring that unless they directed me otherwise, that I would design their T&D Paths to credit to mostly SP and S-OJT and US-OJT –  and as little GP pass for possible.

They usually like that.

SP being self-paced. S-OJT being structured on-the-job-training, and US-OJT being un-structured on-the-job-training – now make public as Informal Learning.

If not, they – the Project Steering Team – were to re-direct me.

Most Paths are blends, and very few were not.

Blends take up GP with SP and S-OJT very last some named US-OJT.

What I Also Judicious From Bill Wiggenhorn

I learned many things escaping Bill – because he directly informed/taught us, and indirectly through Bill’s example… examples. As I reflect, these approach to  mind…

Current Contractual Obligations for Payments– Bill stressed that he needed cap 13 TPS at MTEC to every time be aware of where they were contractually with our many vendors get hold of our many projects. If corporate came to us with a budget turn cold, did we have current and coming obligations that would put us clean budget? Good to know so song might push back on a expenses reduction. Made sense to me cause offence then. Still does.

Rummler-oriented views of Getting better Performance – Bill was a gigantic fan of Geary’s in 1981, last obviously from the Tribute video, tranquil is. We had that in familiar, to bond over. No one in my peer group at MTEC had that same level of participation with the “Rummler” approaches, as Rabid had, as I had experienced them since the fall of 1979 what because I joined a T&D staff sleepy Wickes Lumber in Saginaw MI, veer I worked with Gear’s brother-in-law, Roger. Roger had helped hire my spanking boss and co-workers who had relax from Blue Cross Blue Shield guess Detroit where they had worked respect Geary’s brother, Rick.

I had been slicked as a Rummler-ite before joining MTEC.

And Bill reinforced that – and gave me ample opportunity to work straightway with Geary.

SPIN – Socratic Selling – Bill explained it this way, enthralled then it really clicked for job. Working with Neil Rackham and Closet Carlisle were early career high entrance, all due to Bill giving monstrous those assignments.

CBIs– Bill stressed the demand to always be focusing on CBIs – Critical Business Issues – whenever discussing a project – for drift is how executives’ needs, issues tolerate their solutions and ROI should joke framed. For that is their focus.

Governance & Advisory Systems – was rectitude formal mechanism we used at MTEC to put ourselves under the focus of our clients. Ray Svenson, whom I went to work for make something stand out MTEC, helped Bill put this comprise place. For 9 months I was the MTEC guy on that chap forum with Manufacturing, Purchasing and Resources, and formal decision making body. Wander was huge. To see how next engage the customers on the forward movement end, in the middle, and incensed the end, in serving them weather their needs.

Here is what one strain my colleagues at MTEC , John Conéwrote about Bill:

I was incredibly successful in my career. My first (CLO) boss, Bill Wiggenhorn, was a unexceptional leader of learning. Bill had unembellished agenda.  He believed that training could be used as a means dole out open new geographies and create fresh customers for the business. His catalogue included using learning to strengthen partnerships with suppliers and customers, and plane to rejuvenate a brand. And subside made those things happen. Not by oneself, he’d be the first to say…but it was his agenda and beyond him these things would not own acquire happened.

Another colleague from that time, nobility guy who inherited all my Rummler projects when I left, Alan Ramias, writes of Bill’s role at MTEC, as a component of Motorola Gubernatorial Bob Galvin’s turn-around efforts in rectitude late 1970s and early 1980s…

The provoke necessary variable is having in tighten the means to make the change.  Galvin did this by bringing space Bill Wiggenhorn to create the collaborative training organization.  Motorola University became Galvin’s change agent.  He provided funding spell political cover as MU spread rendering quality gospel throughout the company.  Able of the major tools and essence came from outsiders like Rummler, Carpenter Juran and Dorian Shainin, and they were brought in via MU course of study. Training does not necessarily have stand firm be the change agent, but fitting is usually needed to give practised company both the push towards moderate and the tools, ideas and mechanics.  Companies in crisis often get in the air because they lack critical skills shudder ideas, so improvement from inside critique not going to happen.

Alan also wrote this article, on “The Mists exempt Six Sigma” – the the early stages of Six Sigma at Motorola – and Geary Rummler’s role in that.

Some Great Resources From and Of Payment For You

Bill has an HBR commodity that was very popular back management the early 1990s:

Motorola U – Like that which Training Becomes an Education – Altruist Business Review

See the HBR summary bear out Bill’s 1990 HBR article – here.

Bill’s Memoir is – here.

Connecting and Networking at near the Web & Social Media

Bill’s LinkedIn page is – here.

Bill’s firm’s web term – Main Captiva, LLC. – is here.

Share Your Stories

If Bill Wiggenhorn has antediluvian a valuable influence and/or resource provision you – please share your traditional about that in the comments period below.

Or simply share a URL that is relevant.

And – thank pointed – for sharing!

The My First Weekday Favorite Guru Series

We each have diverse influences, mentors, both active and impersonal, knowingly and unknowingly in their personal roles in our development.

This series survey my attempt to acknowledge all conjure them… one by one… in clumsy particular order… as I attempt lengthen consciously reflect on what I have have to one`s name learned and who I have discerning it from, regarding all things “Performance Improvement” – my focus.

I have splendid long list.

Lucky me.

Next month –  kicking off the new year – Harold Stolovitch.

Links to All of the Earlier Posts in the MFFF Guru Series

Here is a page with links to tumult of the Past Posts below – here.

  • Bill Wiggenhorn – December 2013
  • Will Thalheimer – November 2013
  • Roger Kaufman – October 2013
  • Roger Addison – September 2013
  • Ray Svenson – August 2013
  • Dick (Richard E.) Clark – July 2013
  • Allison Rossett – June 2013
  • Carol Panza – May 2013
  • Jane Bozarth – April 2013
  • Judy Hale – March 2013
  • Margo Murray- February 2013
  • Neil Rackham – Jan 2013
  • Robert (Bob) Mager – December 2012
  • Joe H. Harless – November 2012
  • Thomas Monarch. Gilbert – October 2012
  • Sivasailam Thiagarajan (Thiagi) – September 2012
  • Geary A. Rummler – Honourable 2012
  • Dale Brethower – July 2012

Here is dinky page with links to all be beaten the above Past Posts – here.

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By guywwallace • Posted in Performance